frequently asked questions

Q

When do I pay for my order?

Full payment for your hire order is required prior to delivery or upon your collection from our warehouse. We accept credit card, direct deposit, cash or business cheques.

Q

Do I need to pay a deposit?

Certain items may incur a deposit upon confirmation of your booking. These items are clearly noted on our website. Note that some events may also require a deposit upon confirmation of hire. Your event consultant will discuss this with you at the time of booking.

Q

Are there any additional charges that I should know about?

No, our quoted pricing includes GST and all warehouse fees.

Q

Can I collect from you?

Smaller items may be collected from our main warehouse at Newmarket, or from one of our 3 smaller collection depots at City Hire Kelvin Grove, Lawnton or Moorooka. Note that orders to be collected from our depots must be finalised no later than 48 hours prior to your collection.

Q

Do you deliver?

Event Rentals prides itself in having the largest available fleet of vehicles for a Party Hire company in South East Queensland.  Some items, such as Pavilion marquees and skid mount toilets, must be delivered and installed by our team.  Delivery charges apply and are calculated on distance from our warehouse and size of order.  Note that additional charges may apply for transport outside of business hours, extra crew or time/ access constraints.

Q

Do I need to be home when you deliver?

As long as we have full access to your front yard and you have a secure spot for us to leave your items we are happy to deliver when you are not home. We request that you leave your items in the exact same spot for collection.

Q

How long is my hire for?

Our website pricing is based on a 1-3 day hire period. This includes over a full weekend.    Need longer? Talk to one of our event consultants for a quote to suit your event.

Q

Is set up of the items included in the cost?

The installation of all marquees, toilets and flooring is included in their cost. Whilst our crew will endeavour to deliver all other items to a convenient position for you, set up of other items in not included in their cost.

Q

What if I am not familiar with the equipment?

Our team will provide you with guidance on the most suitable items for your event and how to operate them safely. We also provide user guides for some equipment.

Q

What if Event Rentals doesn’t have what I need?

If the item is not listed, give us a call anyway. New equipment is continuously being added to our range. We can always obtain equipment from our other branches or find it for you from our contacts in the hire industry. Prior notice is essential for special items.

Q

What sized marquee do I need?

Event Rentals has marquees to suit just about any event with any number of guests. The size marquee you will need for your event will vary depending on many factors. Before talking to one of our event consultants its best to have a good idea of:

  • Your style of event: sit down meals, cocktail party, trade show.
  • What you would like to put under the marquee: tables and chairs, dancefloor, band or entertainment, bar space
  • How many people will be at your event
  • How large is the space where the marquee will be installed (measurements are always handy)
Q

How many toilets do I need for my event?

Local councils provide comprehensive guidelines regarding the number of toilet stations that are required for public events.  These guidelines can be found here.  Our event consultants can guide you on your toilet needs for smaller and private events.

Loading...