Archives: FAQs

When do I pay for my order?

Full payment for your hire order is required prior to delivery or upon your collection from our warehouse. We accept credit card, direct deposit or cash.

Do I need to pay a deposit?

Certain items may incur a deposit upon confirmation of your booking. These items are clearly noted on our website. Note that some events may also require a deposit upon confirmation of hire. Your event consultant will discuss this with you at the time of booking.

Are there any additional charges that I should know about?

No, our quoted pricing includes GST and all warehouse fees.

Can I collect from you?

Smaller items may be collected from our main warehouse at Virginia, or from one of our 3 smaller collection depots at City Hire Kelvin Grove, Brendale or Moorooka. Note that orders to be collected from our depots must be finalised no later than 48 hours prior to your collection.

Do you deliver?

Event Rentals prides itself in having the largest available fleet of vehicles for a Party Hire company in South East Queensland.  Some items, such as Pavilion marquees and skid mount toilets, must be delivered and installed by our team.  Delivery charges apply and are calculated on distance from our warehouse and size of order.  Note that additional charges may apply for transport outside of business hours, extra crew or time/ access constraints.

Do I need to be home when you deliver?

As long as we have full access to your front yard and you have a secure spot for us to leave your items we are happy to deliver when you are not home. We request that you leave your items in the exact same spot for collection.

How long is my hire for?

Our website pricing is based on a 1-3 day hire period. This includes over a full weekend.    Need longer? Talk to one of our event consultants for a quote to suit your event.

Is set up of the items included in the cost?

The installation of all marquees, toilets and flooring is included in their cost. Whilst our crew will endeavour to deliver all other items to a convenient position for you, set up of other items in not included in their cost.

What if I am not familiar with the equipment?

Our team will provide you with guidance on the most suitable items for your event and how to operate them safely. We also provide user guides for some equipment.

want get a quote ?

Check out the catalogue, give us as many details as possible and we will get back to you ASAP.

request a quote
Recent Posts